# FlatWorld Help Center

> Help center for FlatWorld

## Students

- [How to create a FlatWorld Account \(Student\)](http://support.flatworldknowledge.com/en/articles/5756815-how-to-create-a-flatworld-account-student.md): This article will provide you with the steps needed to create a successful FlatWorld account.
- [How to Purchase/Redeem your Book \(Student\)](http://support.flatworldknowledge.com/en/articles/5704123-how-to-purchase-redeem-your-book-student.md): This article covers: How to purchase your book or redeem a code for your book.
- [How to navigate your online textbook \(Student\)](http://support.flatworldknowledge.com/en/articles/5082530-how-to-navigate-your-online-textbook-student.md): This article will walk you through how to navigate and get the most from your online textbook.
- [How to read/view your book \(Student\)](http://support.flatworldknowledge.com/en/articles/5695264-how-to-read-view-your-book-student.md): This article covers how to read your book through the FlatWorld Online Reader.
- [How to Upgrade your Purchase \(Student\)](http://support.flatworldknowledge.com/en/articles/6746086-how-to-upgrade-your-purchase-student.md): This article covers: How to upgrade your purchase to a printed textbook or downloadable textbook.
- [Where can I find my FlatWorld Receipt?](http://support.flatworldknowledge.com/en/articles/8167914-where-can-i-find-my-flatworld-receipt.md)
- [Using Special Keyboards/Calculators in Homework](http://support.flatworldknowledge.com/en/articles/8497160-using-special-keyboards-calculators-in-homework.md)
- [How to Use Graphs and Graphing Tools in FlatWorld Homework](http://support.flatworldknowledge.com/en/articles/9102789-how-to-use-graphs-and-graphing-tools-in-flatworld-homework.md)
- [Why won't my video submission upload?](http://support.flatworldknowledge.com/en/articles/6991149-why-won-t-my-video-submission-upload.md)
- [Using the "Check Answer" Button in FlatWorld Homework](http://support.flatworldknowledge.com/en/articles/8487166-using-the-check-answer-button-in-flatworld-homework.md)
- [Understanding FlatWorld Homework Grading \(Student\)](http://support.flatworldknowledge.com/en/articles/8470784-understanding-flatworld-homework-grading-student.md): Student guide to understanding grading in FlatWorld Homework
- [Why can't I access my Homework?](http://support.flatworldknowledge.com/en/articles/5370834-why-can-t-i-access-my-homework.md): Troubleshooting Checklist for Homework Access issues
- [Merge Duplicate Accounts - LMS Users](http://support.flatworldknowledge.com/en/articles/10638522-merge-duplicate-accounts-lms-users.md): Guide on how to self-merge duplicate accounts in FlatWorld.
- [How to Complete SmartGrader for Excel® Assignments](http://support.flatworldknowledge.com/en/articles/11943962-how-to-complete-smartgrader-for-excel-assignments.md)
- [Audiobook Feature](http://support.flatworldknowledge.com/en/articles/8206863-audiobook-feature.md)
- [What is FlatWorld's refund policy? \(Student\)](http://support.flatworldknowledge.com/en/articles/5327386-what-is-flatworld-s-refund-policy-student.md): Student refund policy
- [First Chapter Access](http://support.flatworldknowledge.com/en/articles/8796785-first-chapter-access.md): This is how you can access the first chapter of any of our textbooks for free!
- [Using Adobe Digital Editions](http://support.flatworldknowledge.com/en/articles/5351448-using-adobe-digital-editions.md): This guide will walk you through the steps to access your download file on Adobe Digital Editions.
- [Textbook Accessibility: Audio](http://support.flatworldknowledge.com/en/articles/5412065-textbook-accessibility-audio.md): Helpful links to enable audio functionality
- [Using FlatWorld Homework Visual Accessibility Tools](http://support.flatworldknowledge.com/en/articles/9091686-using-flatworld-homework-visual-accessibility-tools.md)
- [Contact Customer Support](http://support.flatworldknowledge.com/en/articles/11067704-contact-customer-support.md)

## Instructors

- [Navigating Your Account \(Instructor\)](http://support.flatworldknowledge.com/en/articles/5353213-navigating-your-account-instructor.md): This article walks through navigating your account dashboard and tabs
- [Find and request an Exam Copy \(Instructor\)](http://support.flatworldknowledge.com/en/articles/5313049-find-and-request-an-exam-copy-instructor.md): How to find and request a review copy
- [How to navigate your online textbook \(Instructor\)](http://support.flatworldknowledge.com/en/articles/5086772-how-to-navigate-your-online-textbook-instructor.md): This article will walk you through how to navigate and get the most from your online textbook.
- [Readopting your book](http://support.flatworldknowledge.com/en/articles/5632102-readopting-your-book.md): How to readopt your book
- [Available FlatWorld Supplements](http://support.flatworldknowledge.com/en/articles/8677346-available-flatworld-supplements.md)
- [Instructor Guide: Customizing Your Textbook](http://support.flatworldknowledge.com/en/articles/10492517-instructor-guide-customizing-your-textbook.md): A brief guide on getting started with customizing a digital text in your FlatWorld account.
- [Copy a Course in FlatWorld Standalone Homework](http://support.flatworldknowledge.com/en/articles/4165518-copy-a-course-in-flatworld-standalone-homework.md): This article covers how instructors can copy a past course to be reused for an upcoming semester through practice.flatworldknowledge.com.
- [Copying a FlatWorld Homework Assignment/Exam, Includes LMS Instructions \(Instructor\)](http://support.flatworldknowledge.com/en/articles/7062162-copying-a-flatworld-homework-assignment-exam-includes-lms-instructions-instructor.md): This article provides Instructors with directions on how to copy an existing assignment into a current or new course.
- [How to Edit/Copy Questions in FlatWorld Homework](http://support.flatworldknowledge.com/en/articles/8598376-how-to-edit-copy-questions-in-flatworld-homework.md)
- [Using Questions with Variations \(for Instructors\)](http://support.flatworldknowledge.com/en/articles/9757659-using-questions-with-variations-for-instructors.md)
- [Understanding FlatWorld Homework Grading and Marking \(Instructor\)](http://support.flatworldknowledge.com/en/articles/9672108-understanding-flatworld-homework-grading-and-marking-instructor.md)
- [Using Course Engagement in a FlatWorld Homework Course \(Instructor\)](http://support.flatworldknowledge.com/en/articles/9742218-using-course-engagement-in-a-flatworld-homework-course-instructor.md)
- [Cognero Test Generator](http://support.flatworldknowledge.com/en/articles/10643987-cognero-test-generator.md): Links to Cognero help guides and videos
- [Using Course Engagement from your Bookshelf \(Instructor\)](http://support.flatworldknowledge.com/en/articles/9750099-using-course-engagement-from-your-bookshelf-instructor.md)
- [Blueprint and Replica Homework Courses](http://support.flatworldknowledge.com/en/articles/6422215-blueprint-and-replica-homework-courses.md): This article covers the creation and use of Blueprint and Replica Homework courses.
- [Homework - Time Extensions](http://support.flatworldknowledge.com/en/articles/7056479-homework-time-extensions.md): Instructor guide on how to add and edit time extensions for students
- [FlatWorld Homework Point Values](http://support.flatworldknowledge.com/en/articles/6986792-flatworld-homework-point-values.md): Overview of FlatWorld Homework Point Values
- [How to use the video uploader question type in Homework assignments \(Instructor\)](http://support.flatworldknowledge.com/en/articles/5082399-how-to-use-the-video-uploader-question-type-in-homework-assignments-instructor.md): This article covers how to create assignments with video submissions from students and how to record and upload a video as a student.
- [Assignment Retry Feature: Focused Reattempts for Missed Questions](http://support.flatworldknowledge.com/en/articles/13180403-assignment-retry-feature-focused-reattempts-for-missed-questions.md): How to Use Assignment Retry to Allow Students to Reattempt Only Previously Incorrect Questions
- [Contact Customer Support](http://support.flatworldknowledge.com/en/articles/11067779-contact-customer-support.md): How to contact Support

## Learning Management Systems \(LMS\) - Instructors & Admins

- [Copying a FlatWorld Homework Assignment/Exam on your LMS \(Instructor\)](http://support.flatworldknowledge.com/en/articles/9150134-copying-a-flatworld-homework-assignment-exam-on-your-lms-instructor.md): This article provides Instructors with directions on how to copy an existing assignment into a current or new course on your LMS.
- [LMS Course Copying](http://support.flatworldknowledge.com/en/articles/10638458-lms-course-copying.md): Guides on how to copy a course using each LMS
- [Blackboard - LTI 1.3 Integration Configuration](http://support.flatworldknowledge.com/en/articles/6349540-blackboard-lti-1-3-integration-configuration.md): These instructions describe how to set up an LTI Advantage \(LTI 1.3\) integration with FlatWorld.
- [Access FlatWorld Tools - Blackboard \(LTI 1.3\)](http://support.flatworldknowledge.com/en/articles/6349554-access-flatworld-tools-blackboard-lti-1-3.md): Using the FlatWorld Tools in a course
- [Blackboard LTI 1.1 - Homework Integration Setup \(Admin Only\)](http://support.flatworldknowledge.com/en/articles/4249596-blackboard-lti-1-1-homework-integration-setup-admin-only.md): This article covers how to configure the FlatWorld Homework tool in BlackBoard.
- [Blackboard LTI 1.1 - Textbook Integration Setup \(Admin Only\)](http://support.flatworldknowledge.com/en/articles/5195622-blackboard-lti-1-1-textbook-integration-setup-admin-only.md): This article covers how to set up the FlatWorld Textbook integration in Blackboard.
- [Blackboard Learn - Create FlatWorld Homework Assignments \(Instructor\)](http://support.flatworldknowledge.com/en/articles/4255843-blackboard-learn-create-flatworld-homework-assignments-instructor.md): This article covers how to access the FlatWorld Homework Tool in Blackboard.
- [Blackboard Learn - Access FlatWorld Textbook Tool \(Instructor\)](http://support.flatworldknowledge.com/en/articles/6042152-blackboard-learn-access-flatworld-textbook-tool-instructor.md): This article covers how to access the FlatWorld Textbook tool in Blackboard.
- [Import a Question Test Bank - Blackboard Learn \(Instructor\)](http://support.flatworldknowledge.com/en/articles/4480227-import-a-question-test-bank-blackboard-learn-instructor.md): This article covers locating Question Test Banks in FlatWorld and importing them into Blackboard Learn.
- [Blackboard Ultra - Create FlatWorld Homework Assignments \(Instructor\)](http://support.flatworldknowledge.com/en/articles/8658937-blackboard-ultra-create-flatworld-homework-assignments-instructor.md): This article covers how to access the FlatWorld Homework Tool in Blackboard Ultra.
- [Blackboard Ultra - Access FlatWorld Textbook Tool \(Instructor\)](http://support.flatworldknowledge.com/en/articles/8658951-blackboard-ultra-access-flatworld-textbook-tool-instructor.md): This article covers how to access the FlatWorld Textbook tool in Blackboard Ultra.
- [Import a Question Test Bank - Blackboard Ultra \(Instructor\)](http://support.flatworldknowledge.com/en/articles/9009979-import-a-question-test-bank-blackboard-ultra-instructor.md): This article covers locating Question Test Banks in FlatWorld and importing them into Blackboard Ultra.
- [Blackboard Learn 1.3 Integration - Syncing/Resending Grades](http://support.flatworldknowledge.com/en/articles/9736794-blackboard-learn-1-3-integration-syncing-resending-grades.md)
- [How to Accept and Penalize Late Homework Assignment Submissions - Blackboard](http://support.flatworldknowledge.com/en/articles/5456383-how-to-accept-and-penalize-late-homework-assignment-submissions-blackboard.md): This article covers how to allow for and penalize late submissions of Homework assignments on Blackboard.
- [Canvas - LTI 1.3 Integration Configuration](http://support.flatworldknowledge.com/en/articles/6310157-canvas-lti-1-3-integration-configuration.md): These instructions describe how to set up an LTI Advantage \(LTI 1.3\) integration with FlatWorld.
- [Canvas - Homework Integration \(LTI 1.1\) - Admin Only](http://support.flatworldknowledge.com/en/articles/3915632-canvas-homework-integration-lti-1-1-admin-only.md): This article covers how to configure the FlatWorld Homework tool in Canvas.
- [Canvas - Textbook Integration Setup \(LTI 1.1\) - Admin Only](http://support.flatworldknowledge.com/en/articles/5195644-canvas-textbook-integration-setup-lti-1-1-admin-only.md): This article covers how to configure the FlatWorld Textbook integration in Canvas.
- [Canvas - Create FlatWorld Homework Assignments \(Instructor\)](http://support.flatworldknowledge.com/en/articles/3770064-canvas-create-flatworld-homework-assignments-instructor.md): This article covers how to access the FlatWorld Homework Tool in Canvas.
- [Canvas - Access FlatWorld Textbook External Tool \(Instructor\)](http://support.flatworldknowledge.com/en/articles/6042105-canvas-access-flatworld-textbook-external-tool-instructor.md): This article covers how to access the FlatWorld Textbook tool within Canvas.
- [How to Accept and Penalize Late Homework Assignment Submissions - Canvas](http://support.flatworldknowledge.com/en/articles/5456484-how-to-accept-and-penalize-late-homework-assignment-submissions-canvas.md): This article covers how to allow for and penalize late submissions of Homework assignments on Canvas.
- [Canvas 1.3 Integration - Syncing/Resending Grades](http://support.flatworldknowledge.com/en/articles/9731099-canvas-1-3-integration-syncing-resending-grades.md)
- [Canvas - How to Use Test Banks with New Quiz Feature](http://support.flatworldknowledge.com/en/articles/9749967-canvas-how-to-use-test-banks-with-new-quiz-feature.md): This guide covers how to utilize our test banks on Canvas with the New Quiz feature.
- [Moodle LTI 1.3 Integration Configuration](http://support.flatworldknowledge.com/en/articles/11180058-moodle-lti-1-3-integration-configuration.md): These instructions outline how to set up an LTI Advantage \(LTI 1.3\) integration with FlatWorld.
- [Moodle LTI 1.1 - Homework Integration Setup \(Admin Only\)](http://support.flatworldknowledge.com/en/articles/3954869-moodle-lti-1-1-homework-integration-setup-admin-only.md): This article covers how configure the FlatWorld Homework tool in Moodle.
- [Moodle LTI 1.1 - Textbook Integration Setup \(Admin Only\)](http://support.flatworldknowledge.com/en/articles/5195721-moodle-lti-1-1-textbook-integration-setup-admin-only.md): This article covers how to configure the FlatWorld Textbook integration in Moodle.
- [Moodle LTI 1.1 - Create FlatWorld Homework Assignments \(Instructor\)](http://support.flatworldknowledge.com/en/articles/3956275-moodle-lti-1-1-create-flatworld-homework-assignments-instructor.md): This article covers how to access the FlatWorld Homework Tool in Moodle.
- [Moodle LTI 1.1 - Access FlatWorld Textbook Tool \(Instructor\)](http://support.flatworldknowledge.com/en/articles/6042203-moodle-lti-1-1-access-flatworld-textbook-tool-instructor.md): This article covers how to access the FlatWorld Textbook tool in Moodle.
- [Import a Question Test Bank - Moodle \(Instructor\)](http://support.flatworldknowledge.com/en/articles/3781721-import-a-question-test-bank-moodle-instructor.md): This article covers locating Question Test Banks in FlatWorld and importing them into Moodle.
- [Moodle LTI 1.3 - Create FlatWorld Homework Assignments \(Instructor\)](http://support.flatworldknowledge.com/en/articles/11187464-moodle-lti-1-3-create-flatworld-homework-assignments-instructor.md): This article covers how to access the LTI 1.3 FlatWorld Homework Tool in Moodle.
- [Moodle LTI 1.3 - Access FlatWorld Textbook Tool \(Instructor\)](http://support.flatworldknowledge.com/en/articles/11187419-moodle-lti-1-3-access-flatworld-textbook-tool-instructor.md): This article covers how to access the LTI 1.3 FlatWorld Textbook tool in Moodle.
- [D2L/Brightspace - LTI 1.3 Integration Configuration](http://support.flatworldknowledge.com/en/articles/6175642-d2l-brightspace-lti-1-3-integration-configuration.md): These instructions describe how to set up an LTI Advantage \(LTI 1.3\) integration with FlatWorld.
- [D2L/Brightspace LTI 1.1 - Homework Integration Setup \(Admin Only\)](http://support.flatworldknowledge.com/en/articles/4172773-d2l-brightspace-lti-1-1-homework-integration-setup-admin-only.md): This article covers how to configure the FlatWorld Homework tool in D2L/Brightspace.
- [D2L/Brightspace LTI 1.1 - Textbook Integration Setup \(Admin Only\)](http://support.flatworldknowledge.com/en/articles/5195738-d2l-brightspace-lti-1-1-textbook-integration-setup-admin-only.md): This article covers how to configure the FlatWorld Textbook integration in D2L/Brightspace.
- [D2L/Brightspace - Create FlatWorld Homework Assignments \(Instructor\)](http://support.flatworldknowledge.com/en/articles/4146769-d2l-brightspace-create-flatworld-homework-assignments-instructor.md): This article describes how to locate and use the FlatWorld Homework tool in the D2L/Brightspace learning management system.
- [D2L/Brightspace - Access FlatWorld Textbook Tool \(Instructor\)](http://support.flatworldknowledge.com/en/articles/6042166-d2l-brightspace-access-flatworld-textbook-tool-instructor.md): This article covers how to access the FlatWorld Textbook tool in D2L/Brightspace.
- [Setting Assignment Due Dates in Brightspace](http://support.flatworldknowledge.com/en/articles/5541912-setting-assignment-due-dates-in-brightspace.md)
- [Import a Question Test Bank - D2L/BrightSpace \(Instructor\)](http://support.flatworldknowledge.com/en/articles/3782283-import-a-question-test-bank-d2l-brightspace-instructor.md): This article covers locating Question Test Banks in FlatWorld and importing them into D2L/Brightspace.
- [Sakai LTI 1.1 Homework Integration Setup](http://support.flatworldknowledge.com/en/articles/9405855-sakai-lti-1-1-homework-integration-setup.md): How to setup Sakai LTI 1.1 Homework Integration
- [Sakai LTI 1.1 Textbook Integration Setup](http://support.flatworldknowledge.com/en/articles/9405889-sakai-lti-1-1-textbook-integration-setup.md): How to setup Sakai LTI 1.1 Textbook Integration
- [Sakai - How to Create Assignments](http://support.flatworldknowledge.com/en/articles/9406001-sakai-how-to-create-assignments.md)
- [Sakai - How to Link Textbook](http://support.flatworldknowledge.com/en/articles/9406002-sakai-how-to-link-textbook.md)
- [Contact Customer Support](http://support.flatworldknowledge.com/en/articles/11067792-contact-customer-support.md): How to Contact Support

## General Troubleshooting

- [I Cannot Access My Homework Assignments - Homework Access Troubleshooting Guide](http://support.flatworldknowledge.com/en/articles/5635053-i-cannot-access-my-homework-assignments-homework-access-troubleshooting-guide.md): This guide covers some steps you can try if you are having trouble accessing your FlatWorld Homework assignments.
- [Why is my account locked?](http://support.flatworldknowledge.com/en/articles/5405587-why-is-my-account-locked.md): This article covers how your account can get locked.
- [Resetting your Password](http://support.flatworldknowledge.com/en/articles/3960292-resetting-your-password.md): This article covers how to reset your FlatWorld password.
- [Accessing homework using Safari](http://support.flatworldknowledge.com/en/articles/5377815-accessing-homework-using-safari.md): This article walks you through the fix for a known issue with cross-site tracking in Safari
- [Homework Error Reporting](http://support.flatworldknowledge.com/en/articles/3820989-homework-error-reporting.md): This article covers how to report homework errors and the different reporting options.
- [Proctorio Setup & Support](http://support.flatworldknowledge.com/en/articles/6800285-proctorio-setup-support.md): While FlatWorld does not directly support Proctorio, you can use the following links to find setup and support materials for Proctorio.
- ["Connectivity Issue" Error Message Troubleshooting](http://support.flatworldknowledge.com/en/articles/11795049-connectivity-issue-error-message-troubleshooting.md): What to do if you encounter a "connectivity issue" error message when trying to access Homework assignments through your school's LMS.
- [Contact Customer Support](http://support.flatworldknowledge.com/en/articles/11067803-contact-customer-support.md)

## Bookstore

- [Bookstore Online Order Guide](http://support.flatworldknowledge.com/en/articles/3971751-bookstore-online-order-guide.md): This article covers how to order digital codes or paper passes through the bookstore online order link.
- [Print Order Checklist \(Bookstores\)](http://support.flatworldknowledge.com/en/articles/7065070-print-order-checklist-bookstores.md): Bookstore checklist to review when ordering printed books
- [Register your Bookstore](http://support.flatworldknowledge.com/en/articles/3978524-register-your-bookstore.md): This article covers how to set up a Bookstore account with FlatWorld.
- [What is FlatWorld's Bookstore return policy?](http://support.flatworldknowledge.com/en/articles/5327432-what-is-flatworld-s-bookstore-return-policy.md): Bookstore Return Policy
- [Updating a PO and Order flags](http://support.flatworldknowledge.com/en/articles/10113152-updating-a-po-and-order-flags.md): This article guides you through the PO updating system, and our flagging system for bookstore orders
- [Contact Customer Support](http://support.flatworldknowledge.com/en/articles/11067806-contact-customer-support.md)

## Customer Support Contact Information

- [Customer Support Hours & Contact Information](http://support.flatworldknowledge.com/en/articles/5268516-customer-support-hours-contact-information.md): FlatWorld Customer Support Hours & Contact Information