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Customer Support Hours & Contact Information
Customer Support Hours & Contact Information

FlatWorld Customer Support Hours & Contact Information

Zack McWade avatar
Written by Zack McWade
Updated yesterday

If you need assistance with your FlatWorld account, we offer multiple ways to get the support you need.

Self-Service Support

Our Support Center contains searchable articles that provide answers to many common questions. Simply type your query in the search bar or browse by category.

Live Support Availability

Live Chat & Email Support:

  • Sunday: 11:00 AM – 11:59 PM EST

  • Monday – Thursday: 9:00 AM – 11:59 PM EST

  • Friday: 9:00 AM – 5:30 PM EST

Phone Support:

  • Monday – Thursday: 9:00 AM – 8:30 PM EST

  • Friday: 9:00 AM – 5:30 PM EST

Please note: Holiday hours may vary.

How to Contact Us

  • Live Chat (Fastest Response): Click the chat icon in the lower right corner of any page.

  • Phone (U.S. & Canada): 877.257.9243

  • Urgent Faculty Matters (Off Hours): 877.257.9243

Mailing Address

FlatWorld
292 Newbury St #282
Boston, MA 02115

For Canadian Customers

  • If you are a Canadian instructor interested in adopting FlatWorld, please contact Jim Rozsa via email or by phone at 905.665.1842.

  • If you experience issues with our toll-free line, please contact us via Live Chat with your phone number, and we will call you back to assist.

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