If you are in need of support for your FlatWorld account, we offer several ways for you to get the assistance you need.

Our searchable Support Center is available 24 hours a day and can provide you with answers to many of the most common questions we receive. Simply type in the search box above or click on the appropriate section on the main page.

If you require the assistance of a person, the following are the days and times someone is available:

Sunday 1PM–2 AM, Monday - Thursday 9AM - 2AM Eastern Time

Assistance via Live Chat (fastest response) & Email

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Monday–Friday 9AM–9PM Eastern Time

Assistance via Phone

Live Chat: click on the chat icon in the lower right corner of any page to get started (as shown above).

Email: send an email to support@flatworld.com.

Phone (Monday–Friday):

  • United States & Canada: 877.257.9243

  • International: 914.600.6340

  • Faculty Only Urgent Matter (Off Hours): 877.257.9243

Our mailing address:

292 Newbury Street
Suite #282
Boston, MA 02115-2832

International Customers

If you are a Canadian instructor interested in discussing a new FlatWorld adoption, please connect with Jim Rozsa via email or at 905.665.1842 to learn more.

If you are having trouble calling our toll-free line 914.600.6340, please contact us via Live Chat with your phone number and we will return your call and resolve the issue.

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