If you are in need of support for your FlatWorld account, we offer several ways for you to get the assistance you need.
We offer searchable Support Center articles that can provide you with answers to many of the most common questions we receive. Simply type in the search box above or click on the appropriate section on the main page.
If you require the assistance of a person, the following are the days and times someone is available:
Sunday 1PM–2 AM EST, Monday - Thursday 9AM - 2AM EST, Friday 9AM - 8:30PM EST
Assistance via Live Chat (fastest response) & Email
Monday–Thursday 9AM–9PM EST, Friday 9AM - 8:30PM EST
Assistance via Phone
Live Chat: click on the chat icon in the lower right corner of any page to get started (as shown above).
Email: send an email to firstname.lastname@example.org.
United States & Canada: 877.257.9243
Faculty Only Urgent Matter (Off Hours): 877.257.9243
Our mailing address:
831 Beacon St #312
Newton Center, MA 02459
If you are having trouble calling our toll-free line, please contact us via Live Chat with your phone number and we will return your call and resolve the issue.