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Customer Support Hours

Support hours via email, chat, and phone.

Zack McWade avatar
Written by Zack McWade
Updated over a week ago

If you are in need of support for your FlatWorld account, we offer several ways for you to get the assistance you need.

We offer searchable Support Center articles that can provide you with answers to many of the most common questions we receive. Simply type in the search box above or click on the appropriate section on the main page.

If you require the assistance of a person, the following are the days and times someone is available:

Assistance via Live Chat (fastest response) & Email

Sunday 11AM - 11:59PM EST, Monday - Thursday 9AM - 11:59PM EST, Friday 9AM - 8:30PM EST

Support chat launch icon

Assistance via Phone

Monday - Thursday 9AM - 8:30PM EST, Friday 9AM - 5:30PM EST

Live Chat: click on the chat icon in the lower right corner of any page to get started (as shown above).

Email: send an email to

Phone: United States & Canada: 877.257.9243

Faculty Only Urgent Matter (Off Hours): 877.257.9243

Our mailing address:

292 Newbury St #282
Boston, MA 02115
​For Print Book Returns Only:
831 Beacon St #312
Newton Center, MA 02459
**Please get approval from Customer Support prior to mailing out print book returns**

Canadian Customers

If you are a Canadian instructor interested in discussing a new FlatWorld adoption, please connect with Jim Rozsa via email or at 905.665.1842 to learn more.

If you are having trouble calling our toll-free line, please contact us via Live Chat with your phone number and we will return your call and resolve the issue.

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