If you need assistance with your FlatWorld account, we offer multiple ways to get the support you need.
Self-Service Support
Our Support Center contains searchable articles that provide answers to many common questions. Simply type your query in the search bar or browse by category.
Live Support Availability
Live Chat & Email Support:
Sunday: 4:00 PM – 11:59 PM EST
Monday – Thursday : 9:00 AM – 11:59 PM EST
Friday: 9:00 AM – 5:30 PM EST
Phone Support:
Monday – Thursday: 9:00 AM – 8:30 PM EST
Friday: 9:00 AM – 5:30 PM EST
Please note: Holiday hours may vary.
How to Contact Us
Live Chat (Fastest Response):
Click the chat icon in the lower right corner of any page
Email: support@flatworld.com
Phone (U.S. & Canada): 877.257.9243
Urgent Faculty Matters (Off Hours): 877.257.9243
Mailing Address
FlatWorld
661 Boylston St.
Boston, MA 02116
For Canadian Customers
If you are a Canadian instructor interested in adopting FlatWorld, please contact Jim Rozsa via email or by phone at 905.665.1842.
If you experience issues with our toll-free line, please contact us via Live Chat with your phone number, and we will call you back to assist.