All Collections
Why can't I access my Homework?
Why can't I access my Homework?

Troubleshooting Checklist for Homework Access issues

Linda avatar
Written by Linda
Updated over a week ago

Trouble finding or accessing your homework assignments? Use the checklist below to determine possible causes.

Which email did you use to access your online book on FlatWorld?

  • The email address associated with your online access on FlatWorld should match what is listed on the homework course, which would typically be your school-issued email address.

  • Some students place an order or acquire access on our site using a personal email which could be the reason you are not seeing assignments.

Is your school using homework through a Learning Management System (ie: Blackboard, Canvas, Moodle, etc)?

Browser issues

  • Courses through Canvas, Blackboard, Moodle, and D2L (integrated courses)

    • If you are having issues logging in to an integrated homework course, it may be related to a browser issue or setting.

    • If you are using Safari, please see this article.

  • General Browser issues

    • Our site does not support Internet Explorer.

    • Check for any needed software or browser updates.

    • Check privacy settings.

    • Additional troubleshooting recommendations and steps found here.

Duplicate accounts

  • It is possible that you have more than one account in FlatWorld and may have inadvertently signed into the account using the wrong one.

  • Please log out and make sure to log in using the email associated with your school account.

Textbook Version

  • Please check to make sure you have the correct version of the book that is linked to your instructor’s homework course.

If you are still experiencing issues after going through this checklist, please contact our Support Team.

Related Articles:

Did this answer your question?