Why is my account locked?

This article covers how your account can get locked.

Zack McWade avatar
Written by Zack McWade
Updated over a week ago

FlatWorld has implemented a security measure which locks an account for 1 hour after 10 unsuccessful login attempts in a row. If your account becomes locked, please wait 1 hour before making another attempt or resetting your password to avoid it being locked again. Customer Service is unable to override the lock.

On your 9th unsuccessful attempt you will receive this message.

You can avoid having your account locked by requesting to reset your password at this point. The instructions for resetting a password can be found here.

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