FlatWorld

This guide covers some steps you can try if you are having trouble accessing your FlatWorld Homework assignments.

I Cannot Access My Homework Assignments - Homework Access Troubleshooting Guide

This article covers how your account can get locked.

Why is my account locked?

This article covers how to reset your FlatWorld password.

Resetting your Password

This article walks you through the fix for a known issue with cross-site tracking in Safari

Accessing homework using Safari

This article covers basic troubleshooting for purchasing, redemption, and homework assignment access.

FlatWorld Troubleshooting

This article covers how to report homework errors and the different reporting options.

Homework Error Reporting

While FlatWorld does not directly support Proctorio, you can use the following links to find setup and support materials for Proctorio.

Proctorio Setup & Support

What to do if you encounter a "connectivity issue" error message when trying to access Homework assignments through your school's LMS.

"Connectivity Issue" Error Message Troubleshooting

De-authorizing ByteBooks is sometimes a necessary step in troubleshooting issues when accessing the downloadable book, or if you want to access books using a different ByteBooks ID. This guide walks…

De-authorizing and Re-authorizing ByteBooks Digital Editions

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Quick fixes for Instructors and Students experiencing issues.

General Troubleshooting

Contact Customer Support

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Need more help? Contact Support via Live Chat, email (support@flatworld.com), or phone (877.257.9243)

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A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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